Delivery
Management
Service
Would you like someone to handle the planning, coordinating, and tracking of the movement of goods for your company? Boomerang partners with major carriers to offer both B2C and B2B transportation solutions. We adapt their strategies based on your company’s needs.
We are committed to ensuring that packages are delivered to their destinations on time and in perfect condition, every time.
What is Delivery Management?
In simple terms, delivery management is the art of ensuring the goods arrive at the right destination at the right time. When done well, it also reduces costs and enhances customer satisfaction.
Delivery management involves planning, actual transportation of goods, tracking, and finally delivering them to their designated destination. A smooth delivery process requires a lot of planning, as there is very little room for mistakes.
In today’s fast-paced world, we have become accustomed to fast shipping times. This is where the concept of delivery management becomes pivotal. Offering faster shipping than your competition will give you a strong commercial advantage in your market.
eCommerce Delivery Management
Delivery management plays a crucial role in the highly competitive eCommerce market. The ability to offer timely and accurate order fulfillment can make or break a brand.
At Boomerang, we leverage sophisticated eCommerce solutions to manage the complexities of online order deliveries, including automated routing, tracking, and customer communication.
We collaborate with all major carriers that allow real-time tracking of shipments. This 24/7 tracking capability ensures that both the business and the end consumers can monitor the order throughout its journey.
We understand the nuances and unique requirements of the eCommerce sector such as fast reactivity and peak-season management. Delivering cost-saving value and a strong competitive advantage for your business is what we strive to achieve.
Leverage Local Market Couriers
When operating in international markets, local couriers can be at times more efficient than more widely known shipping companies In some markets local couriers are also more trusted by customers as they are more known with a longer history in the market.
We leverage a network of international and local couriers both for the first and last mile. This flexibility allows our clients to offer a competitive variety of delivery options to the main destination countries.
On Time and On Budget
Our focus is on providing delivery management which ensures, that all packages are shipped on time and on budget. We also align the priorities of the whole shipping process with our customers.
Depending on the type of delivery, environmental impact or speed may be the top priority, or the focus could be on shipping costs. For some, the ability to track is most important. Our main priority is getting your packages delivered to the end destination, on time and in perfect condition – every time!
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What is the role of tracking in delivery management?
Tracking provides visibility into shipments, improves transparency, enables proactive issue handling, and builds customer trust.
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What tools are used to manage deliveries?
Boomerang uses Ongoing WMS's integrated shipping platform to manage deliveries. This system handles everything from carrier selection to label printing, all connected to your inventory.
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What is carrier management?
Carrier management involves selecting, integrating, monitoring, and optimizing shipping carriers for cost and reliability.
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How do I track returned products?
You can track returned products through your Ongoing WMS customer portal, primarily in the Goods flow and any dedicated Returns sections Boomerang has enabled for you. The system is designed to provide visibility once returns are logged into the warehouse.
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How can I reroute a delivery after it has shipped?
Rerouting depends on the carrier and shipment status; some carriers allow address changes or delivery holds.
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How to handle large order volumes?
Ongoing WMS provides Boomerang with specialized tools to handle large order volumes efficiently through automation, optimized picking methods, and system integrations. These features help maintain speed and accuracy during peak periods.
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Who is responsible for lost packages?
Responsibility depends on shipping terms and carrier policies; carriers usually handle claims, sellers manage customer communication.
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What are the responsibilities of a delivery management service?
Managing shipments, carrier selection, tracking, exception handling, cost optimization, and delivery performance.